Terms and Conditions

3.1 Eligibility

To use the Services, you must be at least 18 years old and legally capable of entering into a binding contract. The Services are intended for business use. Use by individuals acting in a purely personal, non-commercial capacity is not the primary purpose of the platform.

3.2 Account Registration

You must register for an account to access the Platform. You agree to provide accurate, complete, and current information during registration and to keep that information up to date.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that Authorised Users comply with these Terms
• Notifying us immediately at [email protected] if you suspect any unauthorised access to your account

We reserve the right to suspend or terminate accounts where registration information is found to be false, inaccurate, or incomplete.

3.3 Authorised Users

Your Subscription permits access for the number of Authorised Users specified in your plan or order. You must not share login credentials between individuals or permit access beyond your Authorised User allocation.

4.1 What MazeByte Provides

MazeByte provides an autonomous AI platform that:

• Explores and understands raw, unstructured Customer Data
• Proposes meaningful insights that the data can support
• Generates end-to-end ETL pipelines required to deliver those insights
• Delivers analytics-ready Outputs for use in downstream BI and reporting tools

MazeByte operates by understanding data first and proposing what it can deliver before building the structures required, reversing the traditional ETL workflow.

4.2 What MazeByte Does Not Provide

MazeByte is not a BI dashboard or reporting interface. It is not a “chat with your data” query tool. It is not a low-level data engineering framework. The Services are designed to produce analytics-ready Outputs; visualisation and reporting remain the responsibility of the Customer and their chosen downstream tools.

4.3 Platform Autonomy and Human Involvement

MazeByte operates autonomously where it is safe and appropriate to do so. Autonomous operations include data exploration, insight proposal, schema generation, and pipeline construction. Human involvement is preserved for intent, business relevance, and the selection of which insights to pursue.

Insight proposals are presented to Authorised Users for selection before pipelines are generated. MazeByte does not implement outcomes without Customer direction.

4.4 Service Availability

We aim to provide reliable, high-availability Services. Specific uptime commitments are set out in Section 7 (Service Levels) and depend on your Subscription tier. We carry out maintenance, updates, and improvements to the Services on an ongoing basis and will provide reasonable notice of planned downtime where practicable.

4.5 Engine Licence

Where a Customer enters into an Engine Licence, the MazeByte Engine may be deployed on Customer infrastructure or integrated into third-party solutions via API or MCP under the terms of a separate written Engine Licence Agreement. In the event of conflict between these Terms and an Engine Licence Agreement, the Engine Licence Agreement shall prevail in respect of the Engine.

5.1 Subscription Tiers

MazeByte offers three Platform subscription tiers (Starter, Professional, and Enterprise) designed to serve organisations at different stages of data maturity. The features, support levels, and service level commitments applicable to each tier are as published on our website or as set out in your order documentation.

5.2 Hybrid Pricing Model

Platform pricing combines a recurring subscription fee with a consumption-based charge for data processed. Consumption charges are calculated on data volume processed through the platform and billed in accordance with the rates applicable to your tier.

5.3 Payment Terms

• Subscription fees are due in advance of each billing period (monthly or annual, as selected)
• Consumption charges are billed in arrears based on actual usage in the preceding period
• All fees are exclusive of applicable taxes (including VAT where applicable), which will be added at the prevailing rate
• Payment is due within 30 days of invoice unless otherwise agreed in writing

5.4 Annual Subscriptions

Annual subscriptions are offered at a discount to monthly pricing. Annual fees are non-refundable except as expressly set out in Section 5.7 (Refunds) or where required by law.

5.5 Price Changes

We may change our pricing from time to time. We will give you no less than 30 days' written notice of any price increase. Price changes will take effect at the start of your next billing period following the notice period. If you do not accept a price change, you may terminate your Subscription before the new pricing takes effect.

5.6 Late Payment

If payment is not received by the due date, we reserve the right to:

• Charge interest on overdue amounts at 8% per annum above the Bank of England base rate (pursuant to the Late Payment of Commercial Debts (Interest) Act 1998)
• Suspend access to the Services after giving reasonable notice
• Terminate the Subscription in accordance with Section 13

We will not suspend Services without providing at least 7 days' written notice, except where there is evidence of fraud or a material breach of these Terms.

5.7 Refunds

We do not offer refunds on prepaid subscription fees or annual plans, except:

• Where you exercise a right to cancel within 14 days of first subscribing (cooling-off period for UK consumers)
• Where we have materially failed to provide the Services as described and have not remedied the failure within a reasonable period
• Where required by applicable law

Consumption charges that have already been incurred are not refundable.

6.1 Ownership

Customer Data remains owned by the Customer at all times. MazeByte acquires no ownership rights in Customer Data by virtue of these Terms or the provision of the Services. Data rights do not transfer to MazeByte.

6.2 Licence to Process

By using the Services, you grant MazeByte a limited, non-exclusive licence to access, process, and analyse Customer Data solely for the purpose of providing the Services to you. This licence terminates upon the expiry or termination of your Subscription.

6.3 No Secondary Use

MazeByte does not use Customer Data to train its models, develop new products, or for any purpose beyond delivering the Services you have requested. Customer Data is not shared with third parties except as set out in our Privacy Policy or as required by law.

6.4 Your Responsibilities for Customer Data

You are responsible for:

• Ensuring you have the right to upload and process the Customer Data you provide to the Services
• Ensuring Customer Data does not infringe the rights of any third party
• Ensuring Customer Data does not contain content that is unlawful, harmful, or in violation of any applicable regulation
• Maintaining appropriate backups of Customer Data independent of the Services

6.5 Data Protection

The processing of personal data within Customer Data is governed by our Data Processing Agreement, which forms part of these Terms by reference and is available at mazebyte.com/dpa or on request. MazeByte acts as a data processor with respect to any personal data within Customer Data. The Customer acts as the data controller and is responsible for ensuring a lawful basis exists for the processing.

6.6 Data Export and Portability

You may export your Customer Data and Outputs at any time during your Subscription. We support data portability and do not impose artificial barriers to extraction or migration.

6.7 Data Deletion on Termination

Upon expiry or termination of your Subscription, we will delete or anonymise Customer Data within 30 days, unless you request earlier deletion or we are required by law to retain it for longer. We will confirm deletion in writing on request.

7.1 Uptime Commitments

Service level commitments vary by tier:

7.2 Measurement

Uptime is measured as the percentage of time the Platform is available and operational in a given calendar month, excluding scheduled maintenance windows communicated in advance and circumstances beyond our reasonable control (see Section 15, Force Majeure).

7.3 Service Credits

Where MazeByte fails to meet the applicable uptime commitment in a given month, Professional and Enterprise customers are entitled to service credits as set out below:

Service credits are the Customer's sole remedy for availability failures and must be claimed within 30 days of the relevant month by contacting [email protected]. Credits are applied to future invoices and are not redeemable for cash.

7.4 Exclusions

Uptime commitments do not apply to:

• Scheduled or emergency maintenance communicated in advance
• Failures caused by Customer actions or third-party services outside MazeByte's control
• Force majeure events (see Section 15)

8.1 Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms. You must not use the Services in any way that:

• Violates any applicable law or regulation
• Infringes the intellectual property rights of any third party
• Introduces malware, viruses, or malicious code into the platform
• Attempts to gain unauthorised access to any part of the Services or to another customer's data
• Circumvents, disables, or interferes with security features of the Services
• Resells or sublicences access to the Services to third parties without our prior written consent
• Uses the Services to develop a competing product or service
• Reverse engineers, decompiles, or disassembles the platform or underlying technology
• Overloads, floods, or otherwise disrupts the infrastructure supporting the Services

8.2 Fair Use

All Subscription tiers include data processing subject to fair use thresholds. Excessive or abusive consumption patterns that materially exceed reasonable expectations for your tier may result in us contacting you to discuss usage or, where necessary, suspending access until the matter is resolved.

8.3 Enforcement

We reserve the right to investigate suspected violations of this Section and to suspend or terminate access where a violation is confirmed, without prejudice to any other remedies available to us.

9.1 MazeByte Technology

MazeByte and its licensors retain all intellectual property rights in the Services, the Platform, the MazeByte Engine, MAZE, MBI, PIPE, all underlying technology, software, algorithms, models, documentation, and any improvements or modifications thereto. Nothing in these Terms grants you any rights in MazeByte's intellectual property other than the limited right to use the Services as expressly set out herein.

9.2 Outputs

Outputs generated by the Services from your Customer Data are provided to you for your use. MazeByte does not claim intellectual property rights in Outputs to the extent they are derived solely from your Customer Data. You acknowledge that similar Outputs may be generated for other customers where different Customer Data produces structurally equivalent results.

9.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Services, you grant MazeByte a royalty-free, perpetual, irrevocable licence to use, incorporate, and build upon that feedback without restriction or obligation to you.

9.4 Your Intellectual Property

You retain all intellectual property rights in your Customer Data. Nothing in these Terms transfers ownership of your data or any proprietary methods embodied within it to MazeByte.

10.1 Obligations

Each party agrees to keep the other's Confidential Information confidential and not to disclose it to any third party without prior written consent, except as permitted by these Terms. Each party will use the other's Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms.

10.2 Standard of Care

Each party will apply no less than the same degree of care to protect the other's Confidential Information as it applies to its own confidential information, and in any event no less than a reasonable standard of care.

10.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly known through no fault of the receiving party
• Was already known to the receiving party at the time of disclosure
• Is independently developed by the receiving party without reference to the Confidential Information
• Is required to be disclosed by law, regulation, or court order (in which case the disclosing party will give reasonable prior notice where legally permitted)

10.4 Duration

Confidentiality obligations survive termination of these Terms for a period of three years, except in respect of trade secrets, which shall remain confidential for as long as they retain that character.

11.1 MazeByte Warranties

MazeByte warrants that:

• The Services will be provided with reasonable care and skill, consistent with accepted industry practices
• The Services will materially conform to the descriptions published on our website and in our documentation
• We will comply with applicable law in providing the Services

11.2 Customer Warranties

You warrant that:

• You have the legal right and authority to enter into these Terms
• Customer Data does not infringe the intellectual property or other rights of any third party
• You have a lawful basis for any personal data within Customer Data
• Your use of the Services will comply with all applicable laws and regulations

11.3 Disclaimer

The Services are provided on an “as is” and “as available” basis, except as expressly warranted above. MazeByte makes no warranty that the Services will be uninterrupted, error-free, or completely secure. Outputs are generated autonomously and, whilst designed to be reliable and accurate, MazeByte does not warrant that all Outputs will be free from error or suitable for any specific business purpose. Customers are responsible for validating Outputs before relying on them for business decisions.

To the fullest extent permitted by applicable law, all implied warranties, conditions, and representations (including fitness for a particular purpose, merchantability, and non-infringement) are excluded.

12.1 Mutual Cap

To the fullest extent permitted by law, the total aggregate liability of either party to the other under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed the total fees paid or payable by the Customer in the 12 months immediately preceding the event giving rise to the claim.

12.2 Exclusion of Consequential Loss

To the fullest extent permitted by law, neither party shall be liable to the other for:

• Loss of profits or revenue
• Loss of business or contracts
• Loss of anticipated savings
• Loss or corruption of data (beyond the obligation to restore from backup where applicable)
• Indirect or consequential loss of any kind

even if advised of the possibility of such loss.

12.3 Exceptions

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

12.4 Mitigation

Each party has a duty to take reasonable steps to mitigate any loss it suffers.

13.1 Term

These Terms remain in effect for as long as you maintain an active Subscription or access to the Services. Monthly Subscriptions renew automatically on a monthly basis. Annual Subscriptions renew automatically for successive annual periods unless either party gives notice of non-renewal at least 30 days before the renewal date.

13.2 Termination by You

You may terminate your Subscription at any time by contacting us at [email protected] or through the account management settings in the platform. Termination takes effect at the end of the current billing period. No refund is due for the remainder of a prepaid period, except as set out in Section 5.7.

13.3 Termination by MazeByte

We may terminate your Subscription or suspend your access immediately on written notice if:

• You materially breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice
• You fail to pay fees when due and do not remedy the default within 7 days of written notice
• You become insolvent, enter administration, or are subject to equivalent insolvency proceedings in any jurisdiction
• Continuing to provide the Services would cause MazeByte to violate applicable law

13.4 Effect of Termination

On termination or expiry of a Subscription:

• Your right to access the Services ceases immediately
• You must cease all use of the Services and (where applicable) the Engine
• Customer Data will be deleted in accordance with Section 6.7
• All accrued payment obligations survive termination
• Sections 6.1, 9, 10, 11.3, 12, 14, and 16 survive termination indefinitely

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms, except that either party may seek injunctive or other equitable relief in any competent court.

16.2 Dispute Resolution

Before commencing formal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation. Either party may escalate a dispute by written notice, following which the parties will endeavour to resolve the matter at senior management level within 30 days. Nothing in this clause prevents either party from seeking urgent interim relief.

16.3 Entire Agreement

These Terms, together with our Privacy Policy, any applicable Data Processing Agreement, and any order documentation, constitute the entire agreement between the parties with respect to the Services and supersede all prior agreements, representations, and understandings.

16.4 Amendments

We may update these Terms from time to time. Where changes are material, we will give you no less than 30 days' written notice before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate your Subscription before they take effect.

16.5 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. MazeByte may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, with written notice to you.

16.6 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity of the remaining provisions.

16.7 Waiver

Failure by either party to enforce any provision of these Terms at any time does not constitute a waiver of that party's right to enforce it at a later time.

16.8 Notices

All formal notices under these Terms must be in writing and delivered by email to [email protected] (to MazeByte) or to the email address registered to your account (to you). Notices are effective on the next business day after sending, provided no delivery failure notification is received.

16.9 Third Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.10 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.